Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Haven processes personal data in connection with the website, workshop inquiries, bookings, bicycle intake, and related service administration.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Privacy Contact

Contact for Privacy Matters

Privacy email
contact@kindnessstatueiron.click
Privacy phone
+421 914 752 542
Workshop address
Matuškova 31, 976 31 Vlkanová
Privacy contact
Contact Page

Use the contact details below for privacy questions, requests, or related correspondence.

Contact Page
01 · Purpose

Purposes of Processing

We use personal data to respond to inquiries, manage bookings, receive and return bicycles, inspect and service bicycles, prepare quotes, obtain approval for additional work, communicate service progress, issue service summaries, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, diagnose problems, and improve basic functionality.

Processing is limited to the purposes described in this policy and to compatible related uses.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational functions. We may also share information with professional advisers or technical partners where needed to run the business or complete a service request. These parties may process data only for the tasks we assign or as otherwise required by law.

Recipients are selected only for operational support and are expected to handle data appropriately.
03 · Legal basis

Legal Disclosures

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, property, or safety of Cycle Haven, our customers, or others. Any such disclosure is limited to what is reasonably required for the relevant purpose.

Disclosure may be required where law, court order, or public authority obligations apply.
User Rights

Your Rights

Depending on the circumstances, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may not be granted where we must retain information for legal, contractual, or security reasons.

Available rights may vary depending on the legal basis and the type of data involved.
Requests

How to Make a Request

To exercise a privacy right, submit a clear request describing the data or processing concerned. We may ask for information needed to verify your identity and to understand the request. If a request is complex or repeated, we may respond within the additional time allowed by law and explain the reason for any delay.

Requests are reviewed before action is taken to confirm identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed for the relevant purpose, including service administration, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it unless a longer period is necessary under applicable law.

Retention is based on the purpose of collection and any legal record-keeping duties.
Policy Updates

Policy Updates

The updated version will apply from the date it is published unless a different effective date is stated. We may provide additional notice for material changes when appropriate, but users should review this policy periodically to stay informed about current processing practices.

We may revise this policy when our practices, legal duties, or website functions change.
GDPR

Regulation

GDPR Overview

Cycle Haven processes personal data as a controller for website, booking, workshop, and administrative purposes. Where the GDPR applies, processing is based on lawful grounds such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for the service relationship and the operation of the website.

Where the GDPR applies, it governs our processing of personal data for users in the European Economic Area.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityOffice for Personal Data Protection of the Slovak Republic
This section is intended for individuals whose data is protected by the GDPR.

GDPR-aware data handling

GDPR Rights

Where applicable, you may request access, rectification, erasure, restriction, objection, and data portability. If processing is based on consent, you may withdraw it for future processing. You also have the right to lodge a complaint with the competent supervisory authority if you consider that your data protection rights have been infringed.

GDPR rights are available subject to the conditions and limits set by law.
01

Data We Collect

We may process identification and contact details, service and booking information, bicycle intake and inspection notes, communication records, payment-related records, and technical data such as device, browser, and log information. Where a bicycle is brought in for service, we may also record information needed to assess condition, scope of work, and approval for additional repairs.

The categories of data depend on the service request and the way the website is used.
02

How We Collect Data

We collect data when you submit an inquiry, make a booking, bring a bicycle for intake, communicate with us by phone, email, or contact form, or visit the workshop in person. We may also receive information from payment processing, delivery or collection arrangements, and technical systems that support the website and service records.

Information is obtained directly from users and from routine website and workshop interactions.
03

Types of Cookies

We may use session cookies, persistent cookies, and similar technologies. These may be necessary for site operation, help remember basic preferences, support traffic measurement, or assist with form handling and service-related functionality. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to standard operational and preference functions.
04

Cookie Controls

You can block or delete cookies through your browser settings. Some cookies are necessary for basic site functions, while others support analytics or preference storage. If you disable certain cookies, parts of the website may not function as intended.

Cookie choices can be adjusted through browser settings and, where available, site controls.